Document Type : Research Paper
Abstract
The study aims to measure the dimensions of the competitive advantage of lean supply chain management using the integration of the Delphi method and the hierarchical analysis process (AHP). The research problem is that most of the decision makers in the higher managements of service or production organizations rely on self-experience or a single criterion in the administrative decision-making process to solve problems, and therefore the resources and human capabilities of these organizations are missed, as well as loss of opportunity to develop their performance, which is reflected in the level of quality of services provided. The importance of this research comes from explaining how to apply the integration of the Delphi method and the hierarchical analysis process in measuring the dimensions of the competitive advantage of lean supply chain management.
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