Abstract
This research aims to study the impact of artificial intelligence applications on improving the quality of health services. The research attempts to answer the question: To what extent do artificial intelligence applications contribute to improving the quality of health services in medical institutions? The research relied on the descriptive analytical approach, and a random sample of (52) health sector workers was selected, specifically at the International Hospital in Baghdad, including doctors, nurses, technicians, and administrators. The data was processed using SPSS V.26. The research concluded that artificial intelligence technologies play a pivotal role in improving the quality of health services by supporting medical decisions, improving interaction with patients, and increasing the efficiency and quality of health services. The research also revealed that the success of artificial intelligence applications depends not only on technology, but also on its integration with the human element, as medical personnel remain the main focus in interpreting and analyzing the results of artificial intelligence and making optimal use of them. The research recommended the need to enhance investment in this field, qualify health personnel to use these technologies, and establish a legislative and ethical framework that regulates their use, which contributes to achieving an effective digital transformation that positively reflects on the quality of health services provided.
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