Abstract

The research aims to improve the project management system, according to the standard ISO 21502: 2020. Using the DMAIC methodology in the Engineering Construction Department, one of the formations of the Ministry of Construction, Housing and Iraqi public municipalities, by determining the size of the gap between the actual reality of the system and requirements of the project management system and then addressing weaknesses using the DMAIC methodology. The research starts from the problem that the Engineering Construction Department, represented by the lack of cadres for project management, as well as there are some failures in a number of previous projects. The research relied on the project nucleus, which is "Operations" in accordance with the project life cycle: start, planning, implementation, oversight, closure. Case Study is used by observation, personal interviews, field coexistence, and use of Checklists. The importance of the research involves, by providing a method. To ensure the good planning, and implementation of the project, by covering some of the terms of the two descriptions. The sixth and seventh requirement of the ISO 21502: 2020, which is concerned with project management operations, by providing proposed procedures through which the weaknesses that the organization suffers from are addressed the project or the original organization leads to reducing or canceling the diagnosed gap to implement the project management system. The results of the research showed that there is a gap between the actual reality of the project management and the requirements of the project management system according to the examination of the accountable (12 %), which led to a noticeable delay in work, loss and waste in time and costs as a result of not documenting the requests for change in the work progress form, as well as not adopting quality control measures to improve performance, which leads to reducing the chances of improving the quality of work and staying work in the same context Time, costs and quality.