Document Type : Research Paper
Abstract
The study aims to improve the quality of university education using Quality Function Deployment (QFD) and Analysis Hierarchy Process (AHP).The research problem is possibility of application the quality in the field of university education, which the Ministry of Higher Education and Scientific Research seeks to access the international classifications and global competition with Arab and international universities.The importance of this research comes through clarifying how to apply quality of university education using Quality Function Deployment and Analysis Hierarchy Process in the field of university education quality and its development and proposing the results to decision makers in educational institutions to develop university education to find solutions and decisions making to adoption of new techniques and methods for developing the educational service.This research applied in University of Sumer/ College of Administration and Economics, the most results of the research is universities work in a changing and unstable environment today, and it becomes from necessary to analyze the internal environment to identify strengths, strengthen them, weaknesses and disposal to improve the quality of university education.The most important recommendations of the research urged decision-makers in the educational institution to depend on scientific methods in improving the quality of university education within its institutions, such as Quality Function Deployment and Analysis Hierarchy Process.
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